Policies
CANCELLATION & REFUND POLICY
Treatment Completion Policy
We do not provide refunds for completed treatments, regardless of change of mind. Please note that individual responses to treatments vary, so we encourage patience with results while following your practitioner’s recommendations and advice.
If you decide to seek treatment elsewhere or no longer require our services, please review the following policies.
Deposits and Appointments
Deposit Terms:
- All deposits are non-refundable and function as rolling deposits.
- Deposit amounts are deducted from your final treatment cost when booking treatment packages
- Treatments and services are not transferable to other individuals
Cancellation Requirements:
- 24 hours advance notice is required for all appointment cancellations or rescheduling.
- Cancellations within 24 hours or missed appointments result in:
– Forfeiture of your deposit
– Requirement of a new deposit to secure future bookings - For pre-paid treatments: full treatment cost is forfeited unless rescheduled with more than 24 hours notice.
REFUND CONDITIONS
When Refunds Apply
Refunds are provided in accordance with UK Consumer Law when:
- Services or products are faulty (replacement or refund available)
- We determine treatments are unsuitable after assessment
Treatment Limitations
- No refunds after treatment completion
- Our procedures may not suit all clients
- You are responsible for determining treatment suitability
- PRP/PRF treatments: Full price charged if treatment cannot proceed after blood kit is opened or used
Client Responsibilities
To ensure optimal service:
- Provide complete information on consent forms
- Disclose factors that may affect treatment
- Maintain realistic expectations
- Collaborate with practitioners on achievable outcomes
online purchases through customer booking portal
Terms and Conditions
All online purchases through the Customer Portal are subject to:
- EvaClinic Bath’s conditions of use
- Privacy policy
- This cancellation and refund policy
Online Purchase Restrictions
- Not transferable to other individuals or treatment areas
- 24 hours notice required for cancellation
- Late cancellations or no-shows result in treatment forfeiture
Online-Specific Refunds
- Standard UK Consumer Law protections apply
- No refunds after treatment completion
- Practitioner discretion applies for treatments purchased without consultation
- Alternative treatments may be recommended if original purchase is unsuitable
- Full refunds available if booked treatments deemed completely unsuitable
REFUND REQUEST PROCESS
All refund requests for in-clinic or online purchases must be:
- Submitted via email to: evaclinicbath@gmail.com
- Made in writing for consideration
- Subject to clinic review and approval
The clinic reserves the right to determine refund eligibility following review of written requests.
Eva 07507420244
